FAQ

❓ Frequently Asked Questions

Welcome to the SwiftBox™ FAQ Center — here you’ll find answers to the most common questions about our product, shipping, and support.
If you can’t find what you’re looking for, feel free to reach us anytime at swiftboxshop@gmail.com.

💡 About the Product

What is SwiftBox™?
SwiftBox™ is a Magnetic Snap Screen designed for creators, vloggers, and photographers.
It helps you use your phone’s rear camera while seeing yourself in real time — so every shot is perfectly framed.

Can it connect to any device?
Yes! SwiftBox™ works with iPhones, Android phones, and most cameras or laptops that support USB-C or HDMI connection.

Does it have a built-in battery?
Yes — SwiftBox™ comes with a rechargeable battery for several hours of use.
You can also keep it plugged in during longer shoots.

Can I mount it anywhere?
Absolutely. The strong magnetic back allows you to snap it onto tripods, metal surfaces, or mounting plates — horizontally or vertically.

📦 Shipping & Delivery

Where do you ship from?
We ship directly from our international warehouses to ensure worldwide availability and consistent product quality.

How long does delivery take?
Typical delivery time is 10–20 business days, depending on your country and customs processing.
Occasionally, it may take an extra 7–10 business days during holidays or high-demand periods.

Will I get tracking information?
Yes! You’ll receive an email with a tracking link once your order has been shipped.

Do I have to pay customs fees?
Most countries don’t charge additional import fees for personal-use items.
However, any applicable customs or local taxes are the customer’s responsibility.

💰 Returns & Refunds

Can I return my order?
We only accept returns for items that arrive defective or damaged.
Please email us within 14 days of receiving your order with photos or video proof, and we’ll make it right.
See full policy → Return & Refund Policy

Can I cancel my order?
Orders can be canceled within 24 hours after purchase.
After that, your order is already being processed and cannot be modified.

⚙️ Support & Warranty

My SwiftBox™ isn’t working properly — what should I do?
No worries. Contact us at swiftboxshop@gmail.com with your order number and a short video of the issue — we’ll guide you through troubleshooting or arrange a replacement if needed.

Is there a warranty?
Yes — all SwiftBox™ products come with a 12-month limited warranty covering manufacturing defects.

How fast do you respond?
Our support team usually replies within 24–48 hours (Monday–Friday).

✨ Other Questions

Do you offer bulk or creator discounts?
Yes — we occasionally collaborate with creators and influencers.
Email swiftboxshop@gmail.com with your media kit or project idea!

Where can I learn more about the brand?
Visit our About Us page to learn the story behind SwiftBox™ and our creator-driven mission.

SwiftBox™ — built for creators. Inspired by you.